PLEASE NOTE: Intercasino is withdrawing from the Australian market and closing its doors.
"On Wednesday, December 25, players residing in Australia will be blocked from depositing on our websites and these players will be asked to withdraw all outstanding funds from their accounts by September 13. On Monday, September 6, all betting and gaming activity will be blocked."
Unfortunately, Intercasino is no longer open for players from Australia. Those looking for a good and reputable online casino will always find what they are looking for on FindCasinoBonus.com, as we test and present the best providers in the industry.
A list of alternatives can be found in our current casino recommendations
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Whoever decides to play in an online casino, of course wants to feel well taken care of there. Ideally Game sections, bonus offers and Co. self-explanatory. This clearly applies to Intercasino, and yet it can always be that personal support is needed – whether because of technical problems, or to clarify further details about the various areas.
We went in search of answers and immediately checked how the accessibility of the Intercasino support is. We also focused on the question of how competent the employees are behind the scenes.
The good news is that you will not be left alone with your questions or concerns at this casino. We can only advise every player to take a look first take a look at the FAQ. These are not as extensive as in other casinos, but a suitable, easily understandable answer is still provided to all relevant questions. Thus, the operator has already earned praise.
| [email protected] | |
| Intercasino telephone hotline | +356 2778 0449 Available daily from 09 am to 23 pm |
| Live Chat | Yes, available |
The company specifically addresses topics such as bonus offers, payments, registration and the like. If you do not find a suitable answer here, you can always contact the customer service personally at any time.
How can the Intercasino support be reached?
| Contact option | at Intercasino on offer? |
|---|---|
| Live Chat | |
| Hotline | |
| Social networks | |
| Other alternatives |
The seriousness of an online casino can be determined, among other things, by the fact that the customer service is well established. You can contact the team even if you are not yet registered. Interested parties can use the service just as free of charge as registered users who have a question about their games, the turnover of bonus money or the like. You are allowed to use the following options at Intercasino claim.
Email support
The company's employees are quite accessible via email. However, this method is only recommended if your request is not too urgent. The good news: There is an email address that is specifically designed for English-speaking players.
Send your question to [email protected] , and you will usually receive your answer within 24 hours. Unless you are looking for quick help, this way is of course not the very best. As a VIP customer, you will be offered a special alternative, especially since you will then even have a personal advisor at your side. After we have checked the response times and found them to be average we immediately asked ourselves how competent the team behind the scenes is.
In the test, we asked various questions on every conceivable topic. This was the easiest way to find out whether the employees had the necessary know-how to be able to do a good job at all. In fact, we were not disappointed, because we received reliable, competent answers – no matter if we wanted to get the Intercasino bonus or the Intercasino game offer explained to us.
Live Chat
It is definitely easiest to contact the team directly via live chat. At Intercasino the chat parallel to the game This is a plus point that we would like to emphasize here.
So you don't have to interrupt running slots and classics first. The response times are of course also more pleasant than with e-mail contact. As a rule it takes only a few minutesuntil you receive competent support.
The service times are also impressive. Although there is no 24/7 support at Intercasino, you will receive help at least daily between 9 and 23 o'clock. The accessibility can thus be described as very good. If you have a question outside of these hours, it is best to send an email, which will then be answered the following day. This way, the request will at least not be forgotten.
Intercasino Hotline
The mentioned service hours also apply to the telephone support. Here, however, there is something to complain about, because the Intercasino has its hotline sometimes not free of charge set up.
The international phone number +356 2778 0449 is available to customers from all over Europe. Be sure to pay attention to the per-minute rates, because a long call can cost a lot of money. We recommend using the two aforementioned alternatives instead and resorting to chat or e-mail contact. In urgent cases, you can of course accept the additional costs.
Social networks
The company knows how significant social networks are – and certainly not just for casino customers. The presence on sites like Facebook and Co. is therefore just as indispensable as the establishment of a competent direct support.
While this doesn't have much to do with customer service, you have the possibility of finding out about new bonuses, games and the like in the networks. In addition, the provider gives you valuable tips which can certainly be implemented well in the further course.
Subscribing to the company's social pages can't hurt in any case. In between, you will even be presented with exclusive promotions here, which will benefit not only new customers but also long-established players.
Verification and contact by mail
As you surely know, a first payout of winnings is only possible after you have verified your account. For this alone, you will sooner or later get in touch with Intercasino customer support. You have the option to do this via email and send the team your personal documents. If you prefer to do this by mail, simply contact the following address:
Dumarca Gaming Ltd.
The Emporium, Level 4, St Louis Street,
Msida MSD 1421, Malta
Admittedly, this option is the one that takes the longest. Nevertheless, we value the address information positively. After all, this shows that the operators have nothing to hide. Of course, you may also send any form of praise and criticism to the company by mail. If you expect faster responses, there are certainly better alternatives at Intercasino – first and foremost, of course, the live chat.
Our conclusion about the Intercasino customer support and service
We are convinced of the competence of the employees who are on duty for Intercasino every day – and who primarily deal with your concerns. There is nothing to complain about the response times and also professionally, the team has a good standing.
The only drawback is the chargeable hotline. It is rarely used, especially because of the additional costs. For those who need quick help, the live chat is also the first choice at Intercasino. An e-mail can of course be sent around the clock.
| Test category | Score | Recommendation | More Info |
|---|---|---|---|
| Odds | 90% | excellent | Intercasino odds |
| Game offer | 92% | excellent | Intercasino game offer |
| live casino | 80% | good | Intercasino Live Casino |
| deposit/withdrawal | 89% | very good | Intercasino deposit/withdrawal |
| Customer service | 90% | excellent | Intercasino Customer Service |
| Website | 90% | excellent | Intercasino Website |
| Gaming App | 93% | excellent | Intercasino App |
| New customer bonus | 92% | excellent | Intercasino Bonus |
| Security | 90% | excellent | Intercasino Security |
| Experience | 89% | very good | Intercasino Experience |
| Overall rating | 90% | excellent | Intercasino Test |
Author: Jake ErvingRated: Intercasino customer serviceAuthor Rating:
