PLEASE NOTE: As of 15.10.2020, Eurogrand no longer offers a casino section in Australia.
"We regret to inform you that due to the new regulations in Australia, we have decided to discontinue all our gaming services in Eurogrand for residents from Australia.
Please note that you can withdraw your funds at any time via "My Account" on the website. If you have any problems accessing your account or withdrawing your funds, you can contact us via email at Customer Service."
The changes do not affect players from Austria.
As an alternative to Eurogrand, here is a list of our current casino recommendations for you.
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A little support can never hurt in the online casino. At Eurogrand games and bonuses are very well explainedso that it is rarely necessary to seek personal contact with the support here. However, this is of course still available to you. After all, it can always happen that you need help – be it with the deposit, with the topic of turnover requirements or because the technology does not do what it should.
For all these concerns Eurogrand has hired competent employees, who are regularly trained and who will provide you with and who will provide you with professional whenever this is necessary.
The support team of the provider is active daily between 9 am and 11 pmYou can of course also send an e-mail outside the service hours.
| [email protected] | |
| Australia | 0800-6646-725 09:00 to 01:00 CET |
| Austria | 0800-006-057 09:00 to 01:00 CET |
| International | +359-242-18-301 09:00 to 01:00 CET |
| Live Chat | Yes, available09:00 to 01:00 CET |
For our editorial team, other factors were important in addition to accessibility – including the question of how quickly the company responds to concerns, how competent the employees are, and whether there might even be any costs if you make use of the customer service. In the following sections, we will reveal all the details about Eurogrand Support.
How can the Eurogrand Casino support be reached?
| Contact option | offered at Eurogrand? |
|---|---|
| Online form | |
| Live Chat | |
| Service Hotline | |
| Social networks | |
| Other alternatives |
We have already reviewed the website structure in detail for you. To contact Eurogrand customer support, you do not need to do anything other than the Click on the "Help & Support" linkwhich can be found at the top of the bar – between "VIP Club" and "Casino Games".
All contact options will now be displayed automatically. By the way, Eurogrand is also present on the social networks. You can find details by entering the provider's name in the search bar on Facebook and Co.
E-mail support
Thanks to the email support, you are not bound to service hours at Eurogrand Casino. If you spontaneously have a question on your mind, you can easily ask it in writing. Send your message to [email protected].
According to our test, the employees will reply within 24 hours. If you formulate your request during the service hours, the response is usually even faster – although not as fast as if you start the live chat.
An advantage of the e-mail support is the fact that it is also available to guests without their own account. You are still not sure whether you should register? You are welcome to ask all doubts and questions about a registration via e-mail.
They will also be happy to explain to you what it has to offer with the various bonus promotions and show you which welcome package is optimal for your needs. The team is very keen to to take care of all your concerns quickly and professionally.
Live Chat
In order to use the Live Chat, you must be logged in to the Eurogrand Casino you have to pay attention to two things: Firstly, this service is service is only available to registered users. So registration is a must if you want to communicate personally with a customer service representative of the casino. Secondly, this time it is important to stick to the service hours.
Seven days a week the live chat opens at 9 a.m.. Until 23 o'clock in the evening you have now the possibility to describe all questions, problems and suggestions. Of course, the chat will not end until you are satisfied with the answers and all concerns have been resolved.
For most Eurogrand customers, the chat function is the most convenient way of talking to the support team. After all, the chat window does not interfere with the game in progress. So, theoretically, you can write with the team in parallel with your favorite slot or classic game to get even more effective help.
Free Hotline
Players from Australia and Austria, the Eurogrand Casino has each a own toll-free hotline set up. Provided that you are active in Australia, you can talk to the staff personally at 0800-6646-725 to talk to the staff personally.
Sometimes such a telephone conversation is much more effective than written communication, because the staff can respond directly to your concerns and, if necessary, guide you step by step to your goal. Technical help in particular is guaranteed thanks to the hotline.
The service hours here are the same as in the live chat. Between 9 a.m. and 11 p.m. the team Eurogrand team will support you on the lines. There are waiting times from time to time, but these are manageable. The biggest advantage is, of course, that this service is also offered to you free of charge.
Social networks
Facebook, Twitter, Instagram – it is impossible to imagine the modern world without social networks. Therefore, Eurogrand Casino has consciously joined them. Although the number of followers is still manageable, we can still recommend subscribing to Facebook and Co.
The support services are rather secondary in the social networks. Here, the operator is much more concerned with informing players and interested parties about current bonus offers as well as game news. So it is not bad at all to join the company in the networks. All the less you miss news around the casino.
Verification and contact by mail
Eurogrand is overall a very transparent casino, which is not only completely convincing in terms of service. So that you can also contact them by letter, the operators have provided their address directly on the website. You do not have to search for it for a long time.
If necessary, you simply address your mail to:
WHG (International) Ltd.
6/1 Waterport Place
Gibraltar
You can send a copy of your ID to the casino in this way, for example, to verify your account. However, this option is not ideal, because verification works – as in all online casinos – most easily via e-mail.
Our conclusion on Eurogrand Casino customer support and service
Eurogrand cuts in the test area customer service exemplary. On the one hand, there are really all the contact options that you would expect from a company in the industry these days.
On the other hand, the provider shines through its good accessibility and fast response times. The postal contact is of course not the measure of all things. In the end, the easiest way to get support is via live chat – or by phone. We also grant Eurogrand a plus point for the free accessibility. There are no fees for either the chat or the hotline.
After our extensive test, we also no longer have any doubts about the competence of the employees. Even to complex questions, the team provided a correct and easily understandable answer. As a new customer, you are in good hands here if something is unclear. Of course, this also applies if you have problems with the technology.
| Test category | Score | Recommendation | More Info |
|---|---|---|---|
| Odds | 91% | excellent | Eurogrand odds |
| Game offer | 92% | excellent | Eurogrand game offer |
| Live Casino | 91% | excellent | Eurogrand Live Casino |
| deposit/withdrawal | 94% | excellent | Eurogrand deposit/withdrawal |
| Customer service | 90% | excellent | Eurogrand Customer Service |
| Website | 94% | excellent | Eurogrand Website |
| Gaming App | 85% | very good | Eurogrand App |
| New customer bonus | 91% | excellent | Eurogrand Bonus |
| Security | 93% | excellent | Eurogrand Security |
| Experience | 93% | excellent | Eurogrand Experience |
| Overall rating | 91% | excellent | Eurogrand Test |
Author: Jake ErvingRated: Eurogrand customer serviceAuthor Rating:
