Important Notice: We are not currently conducting any ongoing quality tests at Videoslots and therefore cannot present the brand in question in more detail to our readers at the moment, nor can we recommend it.
A list of alternatives can be found in our current casino recommendations
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As simple and easy to understand as online casinos may be, it is pleasant when the service works smoothly. A personal conversation with the support may be necessary now and then. Maybe something is unclear to you, but maybe you just have a problem with your technology. In all these cases, the Videoslots Casino customer service is there to help you with words and deeds – around the clock.
The operators state that they will take care of your request within 24 hours. This note refers specifically to the e-mail contact. Who needs quick support need, there are plenty of alternatives available at Videoslots. Of course, contacting them is free of charge for you.
You don't even have to do much to get into conversation with the experienced staff. More about that later. Of course, we at FindCasinoBonus.com didn't just check the accessibility, but also looked into the question of how knowledgeable the team behind the scenes really is. You can find the answers in this detailed Videoslots review.
| [email protected] | |
| Live Chat | Yes, available |
| Callback | Once you have filled out the form you will be called as soon as possible. |
Customer service is a matter of course for Videoslots Casino. After all, the goal is to satisfy as many players as possible and to provide assistance should it actually be needed. Let's take a look right now, what options and the competence of the customer support at Videoslots.
How can Videoslots support be reached?
| Contact option | offered at Videoslots? |
|---|---|
| Online form | |
| Live Chat | |
| Service Hotline | |
| Social networks | |
| Other alternatives |
All common contact options are available to you here. You can reach the staff by phone, write an email or you can use the Videoslots Live Chat – which is also by far the most popular method of securing help here. Overall, the team reacts quite quickly.
The waiting times of up to 24 hours were not noticed in our big Videoslots test clearly undercut. As a rule, you hardly have to wait longer than 2 to 3 hours for an email response. The telephone contact also works relatively quickly and easily. Let's move on to the details of the options you get to choose from here.
Email support
The operators give players the tip to simply get in touch with customer support via a form. Communication via this is much easier than opening your own email inbox. In addition, Videoslots promises its users a a response within 24 hours. There is even talk of the team regularly responding within one to two hours.
The alternative is the live chat. Incidentally, anyone who uses this can ask for a callback at any time. It usually only takes a few minutes before an employee answers and begins to resolve the issue.
Whether e-mail traffic is really the best option remains to be seen. Especially when new concerns arise from a question, contact can be tedious. After all, you will always have to wait for new questions to be answered, which means that it can take several hours before all the uncertainties have been resolved.
The good news is that Videoslots Casino offers you two ways to get in touch with support via mail. You can send your request directly to [email protected] or you can simply fill out the predefined contact form.
The more specific you are in the subject line, the easier it is for the support team to forward your question to an expert. Of course there are also English-speaking employees active in the background, so that communication hurdles can be excluded.
Live Chat
For us, and for most players, live chat is still the most convenient way to ask questions and get answers. Once you are connected to the operator, he or she will stay by your side until everything is cleared up.
So, you can ask as many questions as you like and get a good feel for the provider along the way. Our assessment is that the Videoslots Casino team has been trained extensively trained. The professional competence there is no doubt whatsoever. Answers are by no means delivered prefabricated, but the employees specifically address your questions and help you to enjoy the smoothest possible gaming experience at Videoslots Casino.
Videoslots Hotline
The fact that a phone number is missing may disappoint you at first. The good news is that contacting us by phone still works. You do not have to do anything more than fill out the form. It can be used to request a callback quite conveniently.
The advantage: The often tedious waiting loop that you are used to from hotlines is completely eliminated at Videoslots Casino. As soon as an employee has time for you, he will immediately get in touch with you.
Our editorial team has dared the self-experiment and found out that Videoslots Support calls relatively quickly when this is desired. Until then, you can already have a look at the Videoslots website read the FAQs or test any game for free.
Videoslots Casino itself talks about providing players with accurate as well as quick answers. Obviously, the company tries very hard not to keep its users waiting longer than necessary. The focus is also once again clearly on competence.
We can only agree with this after our test, because fast response times and competent support are indeed a matter of course for the company.
Social networks
Today, social networks such as Facebook, Twitter or even Youtube and Co. are simply part of the good tone of of renowned online casinos. Even for Videoslots you do not have to look long, because of course the provider is represented on the most popular networks and now presents itself with a large number of loyal subscribers.
However, this form of communication has less to do with customer service. While you can contact the staff on topics such as bonus promotions and the like, the primary goal is to show you news. If you fancy exciting offers, then you should definitely join Videoslots on Facebook and also on other social networks.
Verification and contact by mail
Suggestions, praise and criticism can be written well in a letter. However, if you need help quickly, this is the worst way to go. It can take several days for a letter to reach the company. The response would take a correspondingly long time.
Nevertheless, it is good to know that the operators of Videoslots make no secret about their headquarters:
Videoslots Limited
Level 2 & 3 / Alfred Craig Street, The Space
PTA1320 /Pieta /Malta
Our conclusion on Videoslots customer support and service
The casino as such is really well positioned when it comes to its support. Around the clock you can rely on support. The employees are definitely competent, and the response times are also impressive. All in all, the service works smoothly. We would like to commend the Videoslots Casino for this. praise at this point.
| Test category | Score | Recommendation | More Info |
|---|---|---|---|
| Odds | 90% | excellent | Videoslots Odds |
| Game offer | 92% | excellent | Videoslots game offer |
| Live Casino | 90% | excellent | Videoslots Live Casino |
| deposit/withdrawal | 88% | very good | Videoslots deposit/withdrawal |
| Customer Service | 90% | excellent | Videoslots Customer Service |
| Website | 94% | excellent | Videoslots Website |
| Gaming App | 89% | very good | Videoslots App |
| New customer bonus | 92% | excellent | Videoslots Bonus |
| Security | 90% | excellent | Videoslots Security |
| Experience | 90% | excellent | Videoslots Experience |
| Overall rating | 91% | excellent | Videoslots Test |
Author: William BrownRated: Videoslots customer serviceAuthor Rating:
