PLEASE NOTE: Casino Club is withdrawing from the Australian market due to the new regulations. Registered players can continue to play with a limited range of games for the time being. Players from Austria are not affected by these restrictions.
Who is looking for another good and reputable online casino, will always find on FindCasinoBonus.com, because we test and present the best providers in the industry.
A list of CasinoClub alternatives can be found in our current casino recommendations
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If you decide to play for real money, then of course you want to be supported in doing so. There can always be questions, and this is exactly where the competent Casino Club Support will be happy to help.
Although there is no 24-hour service in Australian, the employees are nevertheless available daily between 8 a.m. and midnight even on weekends and public holidays.
The "Help" page has been structured very simply. It quickly becomes apparent that no contact option has been left out. Even with difficult topics, the employees have an open ear. They are already available to you with advice and support before the planned registration. The service is improved once you have reached a VIP level.
| [email protected] | |
| Phone Australia | 0800 664 4875 Available between 8 and 24 |
| Phone Austria | 0800 802 041 Available between 8 and 24 |
| Phone Switzerland | 0800 563 827 Reachable between 8 and 24 o'clock |
| Live Chat | Yes, available |
| https://www.facebook.com/casinoclub.de/ |
In the point we must Casino Club definitely has to be praised. VIP Managers are already placed at the player's side quite promptly. Once you have reached the higher levels, the company will give you special special phone numbers with.
This saves you waiting times and, above all, you always have the same contact person. High rollers in particular can thus feel secure. After all, even as a well-heeled player, you don't have any money to give away, but want to know how it can best be invested.
How can the Casino Club support be reached?
| Contact option | at Casino Club on offer |
|---|---|
| online form | |
| E-mail support | |
| Live Chat | |
| Free Hotline | |
| Social networks | |
| Postal delivery of requests and documents |
The support page offers you all the contact options a player could wish for – starting with the free Australian hotlineto several forms. We would now like to look at all the options in detail to give you a first overview.
Email Support
If you have a concern that requires a longer execution, then you can always contact the support by mail. Simply send your message to [email protected].
The response time is really impressive, because after only a few few hours you will get the support you need. By the way, sending the email is also recommended if you want to forward personal documents for verification.
As a rule, a copy of your ID card and a current electricity and gas bill are sufficient. With this, the data reconciliation is possible, and such a reconciliation will take no more than a few days.
It is even a little more convenient, because you have the possibility to directly use the contact form on the help page directly. Although you would then have to wait for your answer in your own email inbox, sending messages saves you exactly this way. In the drop-down menu, you can choose between different topics – including questions about the bonus or technical problems.
Live Chat
Of course, a provider as well positioned as Casino Club also offers a live chat. The support is provided in real time. You can of course open the chat window even if you are busy with a game or you have other concerns about the casino.
The employees here are at least between 8 o'clock in the morning and midnight for you. If you need help beyond that, the English-speaking team will be happy to step in.
As a rule, you will hardly need any support, as the blog alone will provide you with a great deal of informed in detail topics. Nevertheless, if there is a need, you are never alone at Casino Club. The live chat turns out to be the best option, because communication is particularly easy here.
You do not necessarily have to be logged in to be allowed to talk to the staff. Especially when there are doubts, a preliminary conversation is very helpful. This can be conducted briefly and concisely in the chat. However, document transmissions are not possible here. These actually only work via e-mail and, of course, by mail.
Free Hotline
Once again, Casino Club proves to be very useful. Of course a free hotline has been set up for players from Australia. You can reach the team during the specified service hours at the following phone number 0800 664 4875.
For serious companies in the gambling industry it should be a matter of course, to support customers by telephone without additional costs. The hotline is especially recommended for major problems – for example, if your technology fails during the software download or you do not know exactly what to do with the bonus conditions.
Actually, all areas are self-explanatory, but despite everything, of course, there may be small or larger hurdles. This is exactly what the team is here for. Alternatively, you have the option of requesting a callback. Casino Club has also set up a special form for this purpose.
Social networks
If you don't want to miss any news or if you want to talk personally with the responsible persons, we recommend the page https://www.facebook.com/casinoclub.de/. And this is far from being the only social network where Casino Club is present today.
On the networks you will find all information about current bonuses and local events. After all, customers of the company should not miss any event. And it just so happens that more players cavort on Facebook and Co. than on any websites.
Postal delivery of concerns and documents
Of course, Casino Club makes no secret about the company address. Unless you have a scanner or you think that the letter is still the nicest form of communication, you are welcome to use the postal address. This will of course be displayed on the home page – namely:
85 St. John Street,
Valletta VLT1165
Malta
It should be directly obvious that the waiting time for a response is significantly longer than if you send an email. Nevertheless, the online casino is kind enough to offer you this option as well. That alone is a testament to absolute transparency.
Our conclusion on Casino Club customer support and service
There is nothing lacking at Casino Club. All of today's usual contact options are available – even more so in Australian language. The service hours should also be sufficient. Alternatively, the English members of the support team will gladly intervene and assist you even after midnight if necessary. The hotline is free of chargewhich already speaks for itself. In addition, the contact form offers a pleasant way to formulate concerns.
No hidden costsThe support team is very competent, and the option to contact the company by letter – Casino Club has really left no stone unturned in terms of communication. We were positively surprised by the response times. Several times, our editors had written emails, because it is known that the answer takes the longest there. Not half an hour later we were helped.
The service offered by Casino Club can be described as above average. This applies not only to the accessibility, but also to the expertise. Apparently the employees have been very well trained give expert answers and remain extremely patient even in cases of hardship.
| Test category | Score | Recommendation | More Info |
|---|---|---|---|
| Odds | 96% | excellent | Casino Club odds |
| Game offer | 93% | excellent | Casino Club game offer |
| Live Casino | 92% | excellent | Casino Club Live Casino |
| Deposit/Withdrawal | 94% | excellent | Casino Club Deposit/Withdrawal |
| Customer service | 93% | excellent | Casino Club Customer Service |
| Website | 91% | excellent | Casino Club Website |
| Gaming App | 93% | excellent | Casino Club App |
| New customer bonus | 94% | excellent | Casino Club Bonus |
| Security | 94% | excellent | Casino Club Security |
| Experience | 93% | excellent | Casino Club Experience |
| Overall rating | 93% | excellent | Casino Club Test |
Author: Jake ErvingRated: Casino Club customer serviceAuthor Rating:
