Important Notice: We are currently not conducting any ongoing quality tests at Bwin and therefore cannot present the brand in question in more detail to our readers at the moment, nor can we recommend it.
A list of alternatives can be found in our current casino recommendations
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If it is a matter of being supported by the support team, then Bwin cuts a really good figure. The employees strive to answer you as quickly as possible. Clear service times have been set, which every player should actually be able to live with.
From Monday to Friday the Bwin customer service is available between 10 and 22 o'clock at your side, on weekends it starts at 12 o'clock at noon. The advantage is that you are not left alone even on holidays. Most questions are generally superfluous, because finally there is the possibility to look at the FAQ page page, which specifically addresses all relevant topics. This makes it very easy to get started with this bookmaker.
Transparency has a high priority for the operators. Thus, you will not only find everything about games, bonuses and co. but also about the company as such. Licensing plays a particularly important role, because it ultimately decides how safe it is to play here in the first place.
| [email protected] | |
| Australia | +49 (0)30 / 568 37 005 73 Mon – Fri 10:00 – 22:00, Sat + Sun 12:00 – 22:00 (CET) |
| Austria | +43 1253 / 253 3 Mon – Fri 10:00 – 22:00h, Sat + Sun 12:00 – 22:00h (CET) |
| Switzerland | +41 43 50 / 80 089 Mon – Fri 10:00 – 22:00, Sat + Sun 12:00 – 22:00 (CET) |
| Live Chat | available |
| Postal address | ElectraWorks Limited, Suite 6, Atlantic Suites, Europort Avenue, Gibraltar |
As a company licensed in Gibraltar, Bwin is naturally required to do a good job especially when it comes to service. Already now we can promise that nobody has to wait long for a solution. Not only the licensor attaches great importance to this, but also the operator itself is concerned about customer satisfaction.
There is actually no contact option that Bwin would have left out. Whether Telephone, live chat or e-mail: Here, you decide for yourself which type of communication you prefer. The only thing to keep in mind is the service hours mentioned.
If you write an email to the support outside of these hours, they will answer you the following day at the latest. In addition, you always have the opportunity to read the FAQ pages, thanks to which almost all concerns can be solved directly – even without a direct conversation with the trained support staff.
How can Bwin support be reached?
| Contact option | offered at Bwin? |
|---|---|
| E-mail support | |
| Live Chat | |
| Service Hotline | |
| Social networks | |
| Postal address |
1.) E-mail support
A big advantage is that you don't have to leave the site first to send an email to the support. You get the possibility directly on the help page, fill in the appropriate form. Once you have received a reply, you will also be able to complete the verification process.
For this purpose, it is necessary to send a copy of your ID and other documents to the Bwin team. The data comparison serves not least your own security at Bwin and is a must at the latest when you want to withdraw winnings.
Of course, we have not only tried out the form, but also tested how quickly the support responds to requests at all. It is best to formulate the request as precisely as possible, but short and concise. The easier it is for the employees to provide an answer.
As a rule you will receive it within a few hours. However, if you send your message after 10 pm, you will have to wait until the following day. Having made contact via email several times, we can estimate an average waiting time between 30 minutes and 2 hours which is a very good value in direct comparison with other companies.
2.) Live chat
Of course, the live chat is also available for you at any time during the service hours mentioned above. Here you have the clear advantage of being able to ask questions if something is unclear during the initial response. The employees will continue to help you until all questions are 100% clarified.
Another plus point: You can open the open the chat window even while a game is in progress and do not have to cancel everything immediately. This is especially advantageous if the question refers specifically to certain machines from the Bwin game offer betting options or similar.
The chat function can be found under "Contact" at the very top of the Bwin website. We have also carried out a few test runs here. With a maximum of 10 minutes waiting time on busy days and especially in the evening hours. Otherwise, it is much faster and you will be assisted by the expert staff within five minutes already.
3.) Service Hotline
Bwin also lets you telephone support by telephone. There is no toll-free hotline, but in this day and age, flat rates are predominant anyway. Accordingly, help from the telephone support should not cost you anything. You can reach them at the following phone number 030 – 568 37 005 73. We did not experience long waiting loops in the test, and there is no doubt about the competence of the employees either.
4.) Social networks
With well over 750,000 subscribers, Bwin is represented on Facebook. However, the strong network serves less to answer customer questions. Here, it's more about presenting news, exciting promotions and the like. Special The highlight is the sweepstakes that Facebook users can enter at any time. at any time. And the provider has also had a strong presence on other social networks for years.
5.) Postal address
If you would like to contact the operators by mail, this is of course possible at any time. However, we cannot recommend that you carry out the verification in this way. After all, Bwin has its headquarters in Gibraltar.
Accordingly, it takes a long time for the letters you send to reach the team there. Nevertheless, the people in charge do not make a secret of the company headquarters, which you can theoretically even visit in person, should you ever be on the road in Gibraltar. So here are the contact details for letters:
ElectraWorks Limited
Suite 6, Atlantic Suites
Europort Avenue, Gibraltar
Our conclusion on Bwin customer support and service
The service that Bwin offers you is really impressive. Basically, it is rarely necessary to contact the support directly. Registration, bonus conditions, etc. are explained to you in detail. This makes it very easy to get started. However, it can of course never be ruled out that there may be hurdles. In all these cases, you will be supported in several ways. There is no lack of options.
The fact that the support is not available around the clock does not detract from the seriousness of Bwin. If you have something on your mind after 10 p.m., you can certainly wait until the next day for help – or take a targeted look at the well-structured FAQ page throw.
| Test category | Score | Recommendation | More Info |
|---|---|---|---|
| Odds | 91% | excellent | Bwin odds |
| Game offer | 90% | excellent | Bwin game offer |
| deposit/withdrawal | 92% | excellent | Bwin deposit/withdrawal |
| Customer service | 86% | very good | Bwin Customer Service |
| Website | 90% | excellent | Bwin website |
| Gaming App | 91% | excellent | Bwin App |
| New customer bonus | 93% | excellent | Bwin Bonus |
| Security | 92% | excellent | Bwin Security |
| Sports betting | 92% | excellent | Bwin Sports Betting |
| Experience | 92% | excellent | Bwin Experience |
| Overall rating | 91% | excellent | Bwin Test |
Author: Kevin LansonRated: Bwin customer serviceAuthor Rating:
